Navigating Emotionally Charged Interactions with Confidence and Compassion
As providers, you’re likely to encounter emotionally charged moments with young people, caregivers, or community members. Trauma responses impact how your clients’ brains develop and how they engage. This training offers practical tools and strategies for de-escalating tense situations and approaching difficult conversations with clarity, empathy, and confidence. Learn how to maintain your composure, build trust under pressure, and stay grounded in your role as a steady, supportive presence.
